In compliance with Meta Platform Terms and global data protection regulations (including GDPR and CCPA), Bittwarp Technologies provides transparent mechanisms for users to request the permanent deletion of their account information, connected social media credentials, and all associated metadata.
Method 1: Self-Service Disconnection via Dashboard (Instant)
When you disconnect a social media channel in your dashboard, our platform immediately and permanently purges all stored OAuth access tokens, page credentials, and cached assets:
- Log in to your dashboard at https://bittwarp.com/login.
- Navigate to Settings → Integrations → Social Accounts.
- Locate the connected Facebook Page or Instagram Business account.
- Click the Disconnect / Remove Channel button.
- Confirm removal. The authorization token and associated channel records will be permanently deleted from our database in real time.
Method 2: Remove via Facebook Account Settings
You can remove the Bittwarp application directly from your Facebook profile:
- Open your personal Facebook account and click your profile icon in the top right corner.
- Go to Settings & Privacy → Settings.
- In the left sidebar menu, scroll down to Your activity and permissions and click Apps and Websites.
- Find Bittwarp or CupidChime Social Manager in the list of active applications.
- Click Remove. Facebook will immediately revoke our access token.
- (Optional) You can also check the box to request that Facebook notify our system to delete past activity.
Method 3: Submit a Manual Data Deletion Request
If you no longer have access to your account or wish to request an exhaustive purge of all platform records:
- Send an email to: privacy@bittwarp.com or support@bittwarp.com
- Use the subject line: "Data Deletion Request"
- Include your registered email address and the names/IDs of any connected Facebook Pages or Instagram accounts.
Processing Time: Manual deletion requests are processed within 48 hours. You will receive a written confirmation email containing a verification confirmation code once the purge is complete.
What Data is Deleted?
Upon executing a deletion request, we permanently erase:
- OAuth User and Page Access Tokens.
- Linked Page IDs, Instagram Business Account IDs, and channel metadata.
- Cached profile images, avatars, and account handles.
- Unpublished draft posts and scheduled media queue items associated with the account.
- Historical analytics and performance logs tied to your social accounts.
For more information regarding our data privacy standards, please review our full Privacy Policy.